Xbox Customer Service

     How to Troubleshoot Xbox 360 Can't Connect to Xbox Live Problem
When you play games on Xbox 360, Xbox Live provides you a free online service. You can connect with your online friends to play controller games or you can enjoy streaming contents like TV shows, movies, music and sporting events in high-definition.

But sometimes, users face difficulty while connecting their Xbox 360 to Xbox Live. Even after getting connected to the Internet, they get different Xbox-related error messages. In here, you will find troubleshooting steps to resolve connection problem between Xbox 360 and Xbox Live.

First of all, you have to check the Xbox Live Status for any service alert. If there is an alert, you need to wait until the service is back up.


When the service starts running, follow the below-given steps to solve Xbox 360 device connection error message:

At first, you have to run the connection test. This will verify the type of error. For this, follow the stepwise instructions as given below:

1. On your controller, press the Guide key.

2. Select Settings followed by System settings and Network Settings.

3. Now, you have to select your Wireless Network name, or you can choose Wired Network if you have a wired connection.

4. At last, run the connection test by selecting Test Xbox Live Connection.

If the connection test of Xbox Live is unsuccessful, you will get the 'Can't connect to Xbox Live' error message.



What to Do When You Get 'Cannot Connect to Xbox Live' Error?

When the Xbox console is with the Internet but not with Xbox Live, then you will get the following error messages:

1. Live Connection error

2. MTU error

3. ICMP error

To eradicate all the above-mentioned errors, you have to restore the network settings of your Xbox 360 to factory defaults.

Note: Before making changes to the network settings of your Xbox 360 console, note down your current settings, so that you can restore them later. You will need the wireless network password for a secured wireless network.


Now, follow the below steps to reset your network settings to factory defaults:

1. First of all, on your controller, press the Guide key.

2. Select Settings followed by System settings and Network Settings.

3. Now, you have to select your Wireless Network name when displays the network list, or you can choose Wired Network if you have a wired connection.

4. Select Configure Network option.

5. Open the Additional Settings tab and you will see the 'Restore to Factory Defaults' option. Select it and you will get a prompt for confirmation; tap on the 'Yes' option.

Note: It will reset only the network settings of the console.

6. Now, turn your console off and after waiting for a while, turn it back on.

Those, who have a wireless connection will get a message to configure the settings of the wireless connection. To connect to the wireless network, you just have to follow some on-screen instructions.



Now, once again you have to test the Xbox Live connection, so follow as given below:

1. On your controller, press the Guide key.

2. Select Settings followed by System settings and Network Settings.

3. Now, you have to select your Wireless Network name, or you can choose Wired Network if you have a wired connection.

4. Finally, run the connection test by selecting Test Xbox Live Connection.

Note: If you get a prompt to update the software of your console, select the 'Yes' option.

By following the above troubleshooting steps, you will be able to connect your Xbox 360 console to Xbox Live. In case you face any problem, contact Xbox tech support phone number [ icustomerservice.net/xbox-customer-service] for quick help.